Question 1

What are your hours of operation?

Accepted Answer

Our hours of operation are Monday through Thursday from 7:00 a.m. to 4:00 p.m., and Friday from 7:00 a.m. to 1:00 p.m.

Question 2

Do you offer specialty drawer boxes?

Accepted Answer

Yes, we offer U-shaped and corner drawer boxes, as well as custom dividers. Please call for pricing and details.

Question 3

Will you calculate door and drawer sizes for me?

Accepted Answer

No, we do not calculate door and drawer sizes. We are happy to guide you through the process, but all final sizes are the customer's responsibility.

Question 4

Can you accommodate custom specifications and non-standard sizes?

Accepted Answer

Yes, we can work with you on custom specifications and non-standard sizes for unique spaces.

Question 5

Do you provide finishing services?

Accepted Answer

We provide clear coat finishing on drawers only. We do not finish doors.

Question 6

How do I measure for undermount drawer glides?

Accepted Answer

You can use this guide to help you measure for undermount drawer glides: https://www.wwhardware.com/tandem-guide

Question 7

Which are the stiles and which are the rails?

Accepted Answer

Stiles are the vertical pieces on the frame of your door, and rails are the horizontal pieces. Remember, stiles stand and rails run.

Question 8

What are your typical lead times?

Accepted Answer

Typical lead times are about two weeks from confirmation of your order, but they may vary depending on current production volume.

Question 9

How do you typically ship orders?

Accepted Answer

We typically ship via common carrier or freight, whichever is most cost effective. Please note: shipping costs are not included in your original quote.

Question 10

Can I pick my order up at your facility?

Accepted Answer

Yes, you can pick up your order at our facility. Please call ahead to arrange a pickup time.

FAQ

What are your hours of operation?

Do you offer specialty drawer boxes?

Will you calculate door and drawer sizes for me?

Can you accommodate custom specifications and non-standard sizes?